Terms of use

These Terms and Conditions are a binding contract between you and Al Hammadi Hospitals and are complementary to the terms of use of the Site for the use of Patient Services.
Patient Services is an electronic service that allows patients to communicate with us, access their medical records, request and reschedule appointments, view and update personal information, request treatment reports, read educational materials, view data, pay bills, access services and related contents..
Patient Services is a service provided on behalf of Hammadi Hospitals, doctors, employees, managers, officials and representatives who are considered third party beneficiaries of this agreement and responsible for the implementation of all these terms and conditions (Al Hammadi Hospitals with all employees).
By accessing or using the Patient Services you confirm that you agree to these terms and conditions. If you do not agree, do not use these services. By agreeing to these Terms and Conditions you acknowledge that you are at least 18 years of age and that you are legally free and that you are requesting access to the Patient Services. You acknowledge that Patient Services is provided to you provided you comply with these Terms and Conditions and agree that we may restrict your use of the Services or prevent you at any time you do not comply with the Agreement or the time when we decide to restrict or prevent your access to the Services.

Minimum requirements and security:

This site uses an encryption program. In order to use patient services you must have the following:
A PC with a 128-bit Internet browser with encryption enabled and adjustable options to allow cookies.
Access to the Internet, a valid email and a program to receive and read messages, and neglected message filters must be prepared to receive e-mails from the hospital's ID.
Install Adobe Reader (you can download a copy of the Adobe Reader from (http://get.adobe.com/reader/
While we use the latest safety features, no system can protect against the risk of external interference or unintentional disclosure of information. When using the services of patients, information may be transferred in a medium that cannot be controlled by Hammadi hospitals, contractors and subcontractors. This medium may not be safe. For example, you may receive an e-mail, message, or phone calls associated with your use of patient services that are unsafe and susceptible to third party access or access (for example, if someone uses your phone you do not keep your phone or e-mail updated in patient services) Improperly route communications or if the telecommunications provider's network or systems become hacked). Furthermore, electronic services such as those provided by Hammadi Hospitals, its contractors, subcontractors or any telecommunications service providers involved in the data transfer process are all subject to error and none of them can guarantee that the services they provide will be error-free or do not stop at any time You may wish to use these services. You acknowledge the risks of any unauthorized distribution, external interference, delay, malfunctions, malfunctions or damage to data or other information transmitted in relation to the use of any of the services associated with the Patient Services. Once we receive the information, your medical information or protected health information is protected by Saudi law and JCI standards.

Safety, confidentiality and guidelines for the use of patient services

No messages should be sent requesting urgent medical care using patient services. If you think you have an emergency health problem, you should go to the nearest emergency. If the health problem is not an emergency but you need a response in less than two working days, please contact the clinical office directly by telephone during normal business hours.
Patient services are designed as a secure Internet environment through which you can receive your confidential medical information.
You can use patient services for yourself. You cannot use it for another person unless you are a guardian or parent who is absent from your minor child. By accepting these Terms and Conditions you certify that you have the authority to do so and that all information you have provided is true .
You must provide us with your e-mail address and keep your e-mail address current for the purpose of receiving alerts of new information that is published in a timely manner. You may continue to receive calls via SMS.
We follow the pages visited by patients in our site to determine the most common services. These data are used to deliver customized content within the services of patients whose behavior indicates that they are interested in a particular subject area.
We secure your personal information against unauthorized access, unauthorized use, or unauthorized publication. The personal information you provide to us will be kept in the servers of the computers in a controlled environment and protected from unauthorized access, unauthorized use or unauthorized publication. When your personal information is transferred from your computer or mobile devices to the patient's services, it is protected by the use of the encryption mechanism such as the secure port layer. As a user of our services, you agree that you are responsible for viruses of various kinds that destroy or impair the performance of the computer in which you are located or on the mobile phone.
When using the Site, we collect your personal information such as your email address, name, home address, phone number, zip code, age, gender, contact person, access time, and account activity. We use this information to operate the Service and to maintain its quality and to provide general statistics about the use of the Site. We may share data with business partners working on our behalf to help us perform statistical analysis, send e-mail or mail, provide customer support, or coordinate delivery processes. We encourage you to review our Privacy Statement for more information on how to use your personal information.
Cookies are used to perform system functions. You can accept or reject cookies. Most search engines automatically accept cookies, but you can modify your browser settings to decline them if you want. If you choose to decline cookies, you may not be able to take full advantage of the interactive features of our services.

How we protect your health information

The privacy of your health information is one of the most important elements that we consider to be in your relationship with you. We are very serious about your access to the site. Your access to the site means that you have received and read a copy of our privacy notice.
We are committed to preserving the confidentiality of your information that you send or receive through our website, and we only use it as permitted by the Patient Services Privacy Policy available on the Site. By using these services, you agree to all the terms and conditions set forth in this Privacy Policy.
Your contacts with your medical team from the site will be stored and encrypted directly in our electronic medical records. You may receive message notifications in your Patient Services inbox, but these emails will not contain any of your health information. You should sign in to your website account soon and read the messages immediately.

Your Responsibilities:

Patient services consider one of communication services which through it we seek to achieve patient comfort. Accordingly, we have the authority to change the terms, conditions and notices to which the Site Service is subject. By entering or using it you are also agreeing to make any of the above changes and are bound by you directly since you received the modified version. We also have the authority to charge future charges for your use of part of our website. We will notify you in advance of these changes and we will ask you to reapply if you agree to pay fees and wish to continue serving the site.
You must be aware that your acceptance of the terms and conditions of this Agreement means that you accept to receive electronic data on your patient's e-mail. You have the option at any time to receive the data in a hard copy instead of the electronic version to be sent to you by Saudi Post.
In addition, entering your home phone number or mobile number means your written consent to send automated, pre-recorded voice calls to all our registered numbers. You may choose to stop receiving these calls through our "Contact Us" page at the top of the website. "main menu".
Be aware that patient services allow you to access some of your clinical information through the network. And is solely responsible for any information that you share with others, whether intentionally or unintentionally.

Website Messages:

By using Hammadi Hospitals Website, you acknowledge and agree that the messaging service is intended to facilitate communication about your health affairs. Your use of this means your decision not to use patient services to post or send any content or material that is offensive.
Letters will be sent to the department concerned as necessary to take action, and the staff members other than doctors, nurses, or medical assistants will do their part in handling your request.
Your medical team will send messages to you, and other communication purposes from the site as directed by your doctor. These messages may contain important information for your health and medical care. It is your responsibility to follow up on these messages. By entering your correct email address when you call, you will receive message notifications sent to your account inbox.

Stop Patient Services:

You can stop the Patient Services Service at any time by sending a letter to your primary health care provider to request a termination.
You may, as we see fit, restrict or discontinue your use of the Patient Services Service at any time and for any reason, including but not limited to the use of Patient Services on behalf of another person.
The Patient Services will be discontinued if your health care provider does not continue to provide service to you.
We will notify you of the timely suspension of the service.

Your Medical Information:

As we provide health care to you, we are required to document your medical history, your current health conditions, your treatment plan, and all kinds of treatments provided including the results of all tests, procedures and treatments. Patient services are an electronic application that allows the patient to access his personal medical information via the Internet, according to the doctor's reports, and allows the patient to communicate with doctors through the protected e-mail service. But your registration in the Patient Services Service does not mean that you have all of your medical information, and this is the result of your doctor / doctor's decision.
All our electronic medical records are subject to the regulations of the Ministry of Health concerning the security and confidentiality of medical records.

Copyright and trademark:

All contents of our website including but not limited to texts, photographs, graphics, icons, images, artwork, names, logos, trademarks, service marks and data ("Content") are protected by Saudi law and the International law of Copyright and Trademark. The content includes that owned by Al Hammadi Hospitals or owned by other parties licensed by Al Hammadi Hospitals, and you are not granted any right, title or interest in the Content other than your right associated with the use of the Patient Services, and prevent the reproduction of any Content - in whole or in part - by any means without written consent.

Entrance to the gate and license:

We grant you a limited, non-transferable, non-licensed, third-party, end-user license for your personal use of Patient Services and for your use of the accompanying Services in accordance with these Terms and Conditions. This license does not grant you the right, in particular and without limitation, to reproduce, copy, sell, resell or otherwise use the services of patients, or derive any of the contents of the Site or any of its associated services; Of users' email addresses or any other information to users (including, without limitation, health information, extracting any data whatsoever).
Failure to comply with any of the terms and conditions mentioned herein may result in the revocation of your license or cancellation of your account on our Site, including your right to access information through Patient Services. We have the right to report legal violations to law enforcement agencies and to claim rights and remedies under civil and criminal law.

Help and support
You can ask for help or inquiry by contacting the Department of e-Services by e-mail: eservices@alhammadi.med.sa ;